Chapman Payson Auto Center Reviews
From start to finish, dealing with Riley and Ken and John, I have to tell you in all the years experience. I have dealing with dealerships and buying new vehicles This by far was the best experience I’ve ever had, and I’m old. All three of them were very professional and friendly. It was like I’ve known these guys for years. Even to the gal upfront, then answer the phones, kudos to all at Chapman auto.. After buying my vehicle, I really don’t think that I will be buying a new car anytime soon. But I guarantee you I will pass all my experience from this to all my friends and family. Thank you, Chapman for making this experience so simple.
I just had an oil change on a new replacement engine. Prior to this oil change after the swap out, I complained about an exhaust leak. They fixed the leak on driver’s side, but you can still hear a leak on passenger side, immediately after starting truck. I addressed the issue with Maggie Carter and she agreed with the discrepancy. I’m grateful for another set of eyes and ears. My only dilemma is when they first repaired leak on driver’s side, wouldn’t you think that the quality check would have realized that the opposite side required some looking into? Kudos to Maggie for taking the initiative for addressing my concerns.
I took my car in to Chapman not knowing what was wrong with my car other than an obvious coolant smell and coolant sprayed everywhere in the engine bay. They got me a loaner car so I could still take care of all my business when my car was in the shop. When my car was down there service department kept great communication and got all my parts ordered and my car back to me in a timely manner.
Maggie is a great service advisor. Communication is top notch!
Did an awesome job very kind people
Give Maggie a raise!!! LB
Maggie and her team were fantastic. Got us in and we were back on the road in under an hour.
The team at Chapman are great to deal with and give that hometown feeling of service. Am a long term customer and believe that will continue.
As with all of our previous purchases this recent experience was outstanding!
Even though it took awhile to get the part (not Chapman's control), I received notice to come in for my Recall service & the service was done as quick as possible & everyone involved were friendly & helpful!
We received a defective part. They had to send another one.
Fast and courteous service. Paul is the best.
Great service and courteous staff!! Highly recommended
Excellent service
The buying experience was quick and easy. My Salesperson (Wilson) was very helpful and Mr. German made everything seamless. Great Dealer, Great people.
John went above and beyond.
I've enjoyed every minute of working with the Payson Chapman dealership. Very helpful, professional, courteous, and friendly people.
Wilson provided excellent guidance during my purchase.
We have purchased several vehicles from Chapman in the past and feel confident that we have received a good and honest experience. If only the purchase could have been a little less time consuming.
Sent an email inquiry in concerning one of the trucks for sale. Even though the dealership was closed, received an answer from Tom to my question within minutes. Stopped by dealership the next day, took a test drive with John. At conclusion of test drive, made an offer and John got it approved within 5 minutes. Asked how long it would take them to get the truck ready and they stated about an hour. Returned an hour later, truck was finished and parked out front. John got me into finance right away. Met Ken in finance and was in and out in 10 minutes. Very smooth, respectful of my time and all that I came in contact with were very polite, knowledgeable and efficient. I would highly recommend this dealership based upon my experience.
John German is the best I bought a lot of cars over the years and I've never had a Salesman as good and professional as he is